After launching their official IRS2Go mobile application less than two months ago, IRS officials have announced that over 245,000 people have already downloaded the app. Wow, nice job IRS!
The IRS developed the mobile application to be proactive in increasing service to taxpayers and in taking advantage of new media platforms, said Terry Lemons, communications director for the IRS.
IRS2Go launched on Jan. 15 and has signed up 110,000 iPhone users and 135,000 Android users, he said.
“We have gotten a very good response,” Lemons said at the General Services Administration’s Government Web and New Media Conference on March 17. “The reviews have been very positive.”
The tax agency decided to develop a mobile application to provide additional service to people who want to know the status of their tax refund, specifically whether or not the tax form was accepted and the approximate refund issuing date. About 75 percent of the people who file taxes receive refunds and the majority who use the IRS website and phone services are calling to ask "Where is my refund?" Lemons said.