According to
WebCPA, the IRS improved last filing season, but still has an opportunity to further improve for this upcoming tax season. According to their report, the accuracy of answers provided by the IRS to questions from callers was at about 90 percent and the performance of the IRS's web site also improved. However, the Government Accountability Office (GAO) noted that the IRS should attempt to reduce the number of paper tax returns it processes by mandating e-filing.